Krekel's Custard & Hamburger

Amazing ice cream, you should try the strawberry lemon twist. Everyone loves the burgers and fries. I am personally a huge fan of their chicken tenders. The dining area is very clean and updated.

First visit to this location. Same quality and service I've come to expect. The double cheeseburger was delicious and the fries were hot and fresh. The iced tea did not have excess ice. A simple timeless burger joint. Reasonable price. Perfect.!

The absolute best hamburgers you will find anywhere. The custard is awesome too. Double Cheeseburger

Every time we come to Decatur from Virginia Beach we always have to stop at Krekel's. It's become a family tradition.

My husband is born and raised in Decatur Illinois so he grew up eating here.

The custard so so creamy and good to eat on a hot day.

Best cheeseburger in town. Hamburger is done perfectly. Bun is warm. Always great food

I love krekels as I grew up here but the mt zion location is so slow. It takes 30 plus minutes to get through the line. I don't know if they're understaffed or undertrained, but it's pretty inexcusable to wait that long for a few shakes. And if you order multiple shakes offer a tray or bag. Last I ordered three shakes there was a hole in the bottom and the shake leaked in the cupholders. Great shakes but service needs work, please.

Service absolutely horrible. Window person spent more time on her phone than customer service. Extremely slow. No hi welcome, your order will be ready soon or thank you have a nice day. Just many minutes of waiting at window with payment ready and no response.

Usually a one star review from me means "zero stars, but yelp won't allow zero, so here is one star begrudgingly."

In this case, I'm happy to give one star for a very good burger. However, since everything else about my order was messed up, and the young blond girl working the register is incredibly rude and ignorant, one star is all they get.

Number one: they made my large Diet Coke when I ordered, so that 36 minutes later when I got my food, the Diet Coke was completely watered down.

Number two: I asked for a small chocolate and vanilla swirl in a cup with a lid. Because of the lid, I didn't realize until too late that they gave me chocolate only.

Number three: mediocre fries.

Number four: I ordered the meal, but the same little blonde girl charged me for each item individually, so it ended up costing me more. I only got the meal because of the savings; I should've just bypassed the damn fries.

Normally, Krekels is a 5 star. Unfortunately tonight was a different story. I order two triple cheeseburgers and a shake for my son. Took a little bit of time but it was an hour before closing so I'm sure they were making to order. I got home and was enjoying my first burger and I found a long piece of black hair. Not a big deal, it ruined my appetite and it's nasty but it wasn't a big deal. My wife called to let them know that there was a hair in my food so they could maybe tell the employee to pull their hair up. After talking to an employee, she connected my wife to the manager. Instead of asking how she could fix the problem or anything that a manager should do, she insisted that the cook was a guy with short hair and the girl who packaged it had blonde hair, as if we were lying. We weren't looking for any refund or freebies, just wanted to inform the employee to practice normal food safety rules. Probably won't be back to this location again. I cant blame the manager for her lack of managerial skills. Being a manager at a burger place in Decatur, Illinois probably doesn't require much experience or skill of any sort. The shake was good though.

Has always been one of my absolute favorite place to get a double cheeseburger. The ice cream is absolutely delicious. My favorite is chocolate with sprinkles. Their milkshakes are awesome. The only complaint that my daughter now has is that they changed their chicken strips from cutting up the patties to actual chicken strips. She actually thought the other tasted better. Favorite place to go as a child and into adulthood. Love taking our children there now.