If ordering 9 or more fish e-mail us for special order
Policy
717 Cichlids Shipping/DOA Policy.
Live fish guaranteed, if fish is alive when you open box and lift out the bag to inspect the fish it is now yours and has been delivered alive.
If there is a problem with the fish, please contact me as soon as the package arrives. I require video of any D.O.A.s in the unopened bags within 1 hour of the first delivery attempt this includes video of opening of box in order for the guarantee to apply. The live arrival guarantee covers the cost of the fish, not cost of shipping and packaging. I cannot guarantee live arrival on packages delayed or mishandled by carriers or being late of taking care of the fish, claims must be opened through UPS.
(If there is no video of the box being opened or fish still in bags upon contacting me there are no refunds)
Live arrival means if fish is alive when you receive him then he is now yours, all of my fish have plenty of pictures and videos. I know my fish.
IMPORTANT SHIPPING DETAILS
A) buyer is responsible for choosing his/her desired shipping methods. When I ship my fish, it is strictly UPS next day air. If you choose to save a couple bucks and want ground, I will not guarantee live arrival.
B) If you are local to us, we honor FREE pick up to anyone who wants that option.
Thank you,
717 Cichlids
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